Paid and go go going elsewhere!

[Anonymous]

I purchased an o2 PAYG sim on the 23rd December and immediately added a £10 topup, moving it to the 75 minutes/500 texts/250MB data plan.

Since then, I've received several junk texts from o2... from free tickets, discounts on topups to international minutes and other such junk. When I say several... it's probably 18/20 by now. They're not information "your topup was successful" messages either... they're just adverts.

I don't recall ever opting in to receive constant adverts, but I do recall calling 2220 and "opting out" of everything. I have also called customer services twice since and despite them telling me that everything has been removed, I'm still getting them... along with the daft pre-call announcements telling me I've no credit, despite topping up £10.

Seriously o2 - what are you playing at?

Long story short... I've got my PAK code and I'm out of here. Keep the £10. Better yet, donate it to charity.

P.S What's with the password limitations during registration?

[MI5]

You get the warning about credit because your actual balance is zero (the £10 bought your allowance and so balance is zero).
The messages will stop but it takes a while for all the systems to catch up and I'm not sure what you mean by password limitations?

[Anonymous]

Hi,

Sorry to hear of the issues experienced.

I assume you have checked the alternative networks supply a good stable signal where your live, work and commute and your phone is unlocked to accept other network sim cards.

Perhaps give them one last chance and make your thoughts official in writing by e mailing them.

https://www.o2.co.uk/apps/help/help

Take care. 

[davethorp]

Have you replied to the messages with STOP ALL. That should stop any marketing messages dead.

You could always forward the messages to 7726 as well. It reports them as spam and it may give O2 the message if they receive reports that their own marketing messages are considered to be spam

[jonsie]

Check your marketing p preferences in My O2 making sure all the boxes are unticked.

[Anonymous]

I assume PaulMoore has done as they have said and moved on using their PAC Code.

[jonsie]

Very probably but hopefully it may help someone else before they start lambasting O2 for providing the service they advertise!

[Anonymous]

Your lucky you got your PAK code; I'm being held ransom by being told I'm "locked" with them until Oct. 2014 even thought I paid for the handset AND paid for the unlocking service!!!

Guessing it's time to go get it unlocked in the high street as it is legal to do.

It feels like I've bought food and are now being told I can't eat any of it. 😞

[Anonymous]

---

@Anonymous wrote:

Your lucky you got your PAK code; I'm being held ransom by being told I'm "locked" with them until Oct. 2014 even thought I paid for the handset AND paid for the unlocking service!!!

Guessing it's time to go get it unlocked in the high street as it is legal to do.

It feels like I've bought food and are now being told I can't eat any of it. 😞

---

Hi,

Do you own the iPhone 5s by any chance ?

If you pay off whats remaining of the O2 contract then you can move to where you like via a PAC Code if you want to keep your number.

Always talk to O2 through uk CS via 202 contract or 4445 Payg for account enquiries.

[MI5]

More likely a PAYG phone which has to be on the network for 12 months first, as per the T&C's.....