Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Direct Debit Mandate Form

Please could you let me know where I can download the direct debit mandate form on the O2 website?

Resolved! Top up didn't go through

I topped up my Pay as you go phone yesterday at a tescos store however my balance has not changed. I know it is the right number as I used the number I tried to top up to register on the o2 website and received the code with no problem. Is there anyt...

Resolved! cannot log in to my o2!!!

Hi! i've just switch o2 pay n go to o2 pay monthly and i cannot log in to my account, i got msg with new log in and password and when im trying to log in it shows "! No mobile billing account sorry this app only allows customers to view their mobile ...

Resolved! Unable to top up online with French address

I have an o2 sim to use in the UK but cannot top up online with my visa card from a UK bank but with a French billing address - why? We are in Europe? When visiting New Zealand I did not have this problem I used my UK visa with my french address to t...

Resolved! (payandgo)TXTMSG with top up allowance offers.. BROKEN

I might be only person who has used this bonus allowance for about a year now as a way to get in game currency. I normally play perfect world international games their payment system uses ZEN currency they offer mobile payments with BOKU and ZONG (mo...

Resolved! iPhone SMS £1 data 'penalty'

I was given an iPhone 3GS that had been on an O2 contract. My O2 text and web PAYG sim worked so I reset the phone with iTunes to erase the previpus owner's data/settings and off I went.One problem: to initiate an SMS conversation, I had to turn cell...

Resolved! Friends and Family charges

Hi all,About 25 hours ago O2 did a number transfer from old O2 SIM to new o2 SIM(From PAYG to PAYG0GoGo).New SIM fitted the iPhone, old SIM did not.This number is in our Friends and Family.When I call this number from one of our F&F numbers, the call...

Resolved! transfering contract

ive changed my mind about having an o2 contract. is there anyway o2 let you transfer your contract to another family member? or am i going to be responsible for the next 2 years for this phone and contract? i am out of my home approval period. had th...

Poor/no Signal

Why have I got poor/no signal? O2 sort it out it's been five days!

Resolved! International favourites not working as described

I cannot access my international favourites to check on the account or add and change numbers it is random at best and non existant mostly, all the solutions on this site send me to the page that doesn't work. I also have trouble with the call me num...

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