Not if you are prepared to waste hours of your life
Ding ding round two in a minute after I've calmed after round 1
Welcome to O2. Someone will be with you soon.
You're through to 'O2 : Abhi'
Abhi: Hi I'm O2 : Abhi. How can I help?
me: hello Abhi, can you provide me with my PAC code please. Thanks
Abhi: I will check.
Abhi: Please can you tell me the 2nd & 5th character of your security answer?
me: what is my security question
Abhi: Mother's maiden name
me: ? &?
Abhi: Perfect
Abhi: Thanks for the information. Please give me a few minutes while I check this for you.
Abhi: Thanks for waiting
me: okay
Abhi: I can see that you're eligible for the cancellation.
Abhi: I can transfer you to our re-contract team, just to let you know, we’ve got longer than normal wait times, I’m sorry. Are you happy for me to transfer you?
me: I just want the pac code thanks
Abhi: They will give you the PAC coe.
Abhi: Coce**
me: why cant you give it to me, I don't have time to hang on the phone
Abhi: We've dedicate team who gives you the PAC code.
Abhi: I need to transfer the chat to the,
Abhi: There is no wait time
me: one minute there is, the next there isn't
Abhi: You didn't confirm me yet
Abhi: Shall I transfer ?
me: yes, thank you
Abhi: Please stay conenctd.
We’re putting you through to the right person, won’t be long.
You're through to 'Pia'
Pia: Hi I'm Pravin from O2. I'm really sorry to know that you've had to wait for a long time. Please allow me to read your chat once.
Pia:
me: hello Pia, can I have my PAC code please
Pia: I'm sorry, that you're considering of leaving O2, as we have great deals available. May I ask what has prompted you to cancel contract and change provider?
Pia:
me: I don't have a contract to cancel. I can get unlimited minutes, texts, data on a 30 day rolling contract with another supplier.
Pia: Do you have a pay and go number?
me: No, I'm on simplicity SIM only
Pia: Okay fine.
me: The PAC code?
Pia: Please give me few minutes.
Pia: Can you tell me how much is the cost of the contact with another provider?
Pia: *contract
me: Its a 30 day rolling contract, I can opt out any time. Much cheaper than what 02 can offer for the same deal. The PAC tahnks
Pia: Can you tell me the cost, please so that I can see what best deal I can give you on the sim only contract?
me: Do you have the PAC code? The answer to that is YES or NO
Pia: Yes, I have the access to generate the PAC code.
Pia: The reason I ask is to give you deals not available online or in store. I'm looking to save your valuable money in getting a better deal suitable to your needs. Getting more paying less 🙂
Pia:
me: YES you have the PAC code, in which case may I have it? 25 minutes have gone by since I first asked.
me: why not just tell me your best deal?
Pia: Thanks for your understanding.
Pia: May I know, how much are you looking to spend a month on the new contract ?
Pia:
me: Pia, why won't you give me the code?
Pia: Do you want me to offer the best deal or the PAC code?
me: 32 minutes ago I asked for a PAC code, nothing has changed
Pia: Since you asked for the best deal I'd tried to give the best what I could.
Pia:
Pia: Shall we discuss of the deal, please?
me: You haven't told me anything in the 34 minutes I've been playing this game.
Pia: Sorry for the million questions, just trying to narrow down the choices.
Pia:
me: And still you wont give me the code after 36 minutes
Pia: I'm sorry for the wait.
Pia: Please allow me few minutes to generate the PAC code.
me: You could have done this 38 mins ago, I have to go out right now. Thank you for absolutely nothing, I shall be making a complaint about this
