Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change of email address

I recently changed my email address with you from: [EDIT: Personal Information Removed] to: [EDIT: Personal Information Removed] Unfortunately I was unable to log in to see my bill this month until I entered my old email address. I then went to my de...

Mast has been down for 3 weeks and o2 still havn't updated there service status.

The title says it all really, but I find it very frustrating when I company as big as o2 keep giving there customers the wrong information.There is currently a mast down in my area Bh233eg it can be one of five, after several weeks of calling network...

Resolved! Debit Card Top-ups

Hey hi all,I was just wondering does anyone know how to cancel previous mobile numbers associated with a debit card!as your only allowed 3 (I think!) I cant use my card to top up my husbands phone from my card!Thank you in advance

Resolved! International Favourites Bolt on

Hi Guys, i need some help please.When I try using International Favourites my minutes I get a message on my mobile saying 'all rejected'. On the O2 site, when I then go to 'manage my International Favourites Bolt on', I receive an INCORRECT error mes...

Resolved! Unknown bill, can't solve the problem ... Can't get loan ...

Hello, using O2 broadband and O2 mobile phone by contract both and never missed payments but .... Can't get loan from the bank because I have missing payment from O2 and still current balance: -34£ my credit score is very poor, can you please solve t...

Resolved! Pay monthly £22 a month

So, like I said, I just got a new contract for £22 a month -600minutes, 750mb and unlimited texts.. but when i log into myo2, it says I have 60 minutes - i.e, i used 25 on a call, so now it says i have 35 left... Why is this? is it just an error on m...

O2 Easter Flash Sale!

Sansung Galaxy S3 free at £27 a month! with 600 minutes, unlimited texts and 750Mb of data. Ends 10th April.

Resolved! picture messages

just changed to pay and now can't send mms

Resolved! Phone didn't disconnect - getting £20 bill - O2 not helpful

I rang my wife for a 30 second call who is also on O2. I thought the call had cleared but it did not and it looks like the call stayed open for 1 hr and 45 mins (I have 50 minutes allowance). I contacted O2 via web chat yesterday as the excess charge...

Resolved! O2 failing to refund the handset cost for a returned handset

Does anyone have any information on why O2 is taking disgustingly long to refund me the handset cost which I returned 5 months ago? Is this a general practice? I took out a Samsung Galaxy S3 refurb on On and On contract early november and returned th...

O2

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