Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

customer services busy????????

Anyone noticed lately, the impossibility of getting through to customer services? Just been in a queue for 45 minutes and then the battery died on my phone! Time to start again

Resolved! How to end my contract

Ive been with o2 for ~4 1/2 years and now I really want out my contract term ended in January. I know there's probably a 30 day period and that's fine. What's not fine is the only part of the site that talks about ending your contract leads to a FAQ ...

Resolved! new phone not picking up old sim card

i am on sim only pay monthly.my current phone is not that upto date so i have just bought a sony xperia lay but it wont pick up my old sim card.it just says no service and when i go to transfer contacts it says no contacts on sim but there is.do i ne...

Resolved! Cancelling

How on earth do you cancel your payments? I spent 40 mins text 'chatting' to an advisor to cancel my monthly subscription. As it looked like taking less timee I agreed to go pay as you go, but payments are still being taken from my account 3 months l...

Resolved! 'My O2' not working/showing any of my contract details?

For the past 2 days, 'My O2' (on this website) hasn't been showing any of my pay monthly contract details apart from my name & mobile phone number... When I click the 'show balance', 'view my bill' etc nothing happens, it just takes me back to the ma...

Resolved! check bill

when you log in and press check bill, there is no bill available for checking and where can I check when my contract ends?

Resolved! Upgrade Options Bizarre

I'm sure many others have felt this way but I cannot understand how I can take out a new contract with O2 via the Carphone Warehouse, pay less per month plus less of a one off payment for the phone than I can as a customer of o2 for 8 years whose con...

Resolved! cannot register??????

ive just had an upgrade and the link is not letting me finish the order and set a date for delivery

Resolved! Don't want to renew my contract

Hi there,I've just realised my contract renewal date is in a couple of days but I don't want to renew, I've found some better deals elsewhere. Does anyone know if it will automatically renew itself or will they get in touch to ask if I want to renew?...

Resolved! Are SMS recipients abroad charged to receive texts & pictures

HelloIf I send SMS texts on a pay as you go tariff, either with or without pictures, to a mobile regsitered in Egypt, will the recipient be charged for this? I appreciate I will be charged but I am concerned that my Egyptian friend will be charged al...

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