Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Texting abroard

I was in Crete for 1 week. Whilst there I texted 53 times!!! My phone sent nearly 1,000 texts!! now 02 are trying to charge me for the texts I didn't send!! Absolutely out of order. I've been pn the phone continuously for 48 hours with a lovely lady ...

Resolved! Cancellation

I would like to cancel my phone contract online. Is this possible? If so how do you do it?I live in the USA now and therefore I do not want to callThanks

Resolved! Upgrade on O2 simplicity...

I've been on hold to O2 for 50 mins tonight and gave up in the end! My account says I'm eligible for a 'fast track ' upgrade but that this isn't available online hence the call. I'm wondering what options are open to me?I'm on O2 simplicity 300 12 mo...

Resolved! Sudden loss of signal in my home!

As of 10-12 weeks ago, the reception on my phone within the boundaries of my house has dropped from a normal 4-5 bar "H+" to 0-2 bars of GPRS. I genuinely struggle to make and receive calls on my mobile now (when at home), as the connection will ofte...

O2 Travel changed 26th march 2013

You now get the following On pay monthly you get 15mb data for your £1.99 and can add £15mb blocks for 1.99 by texting moredata to 23336 cost 8.5p a sms.Data stops at end of 15mb.Calls now only the 50p connection charge for 60 mins (no longer uses al...

Resolved! How do I change to a simplicity tariff

I've finished my contract term and want to change to a simplicity tariff as can get the same data and call for have the monthly charge, but when I go to the change tariff section of MyO2 there is no simplicity tariffs available.How do I change?

Resolved! overcharged on my contract

hi, my name is stuart,i took up a new contract in march on a 25.90 which was with a discount of 30% and should have been £37.Since then i have been charged £60 in april and £37 in may,now they want £38 for june, i have been up shop on two occasions a...

Resolved! someone else answering my call

Im on 02 international my husband is in algeria i am in uk tonight i called him and a spanish women answered saying hola the second time i called she answered again after a angry text from me hubby goes to internet cafe says he had the same problem w...

Reporting a lost phone

Hi Has anyone ever had an issue reporting a lost phone? I used 'live chat' yesterday to report it, I was told that in order to do this I would need to provide two numbers that I call or text regularly. I explained that the numbers are on the phone wh...

Resolved! Changing from LG Phone to IPhone - Sim card help

Hello, I have an LG phone which was on a pay 30 day contract (simplicity). I have upgraded this week to a IPhone 4 on a monthly contract (2 years) and received it today with a 'combi sim' for pay monthly and business. I am confused as to whether I ca...

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