Pac code keeps getting rejected

[paula11]

I’m really fed up as my pac code to transfer my old number keeps getting rejected. I don’t understand why either as I have entered the details you ask online properly. I really need to speak to an actual person

[jonsie]

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
The best number to get through seems to be
0800 587 4005