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Joined o2 on SIM only. Registered PAC code. Now what?

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Stanners
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‎14-05-2020 12:16 - edited ‎14-05-2020 12:17

‎14-05-2020 12:16 - edited ‎14-05-2020 12:17

Hi everybody,

 

Hope you can help. There doesn't seem to be much in official support for new customers at the moment.

 

I've just joined o2 and have registered my PAC code that I received from my old provider. When I spoke to an agent to confirm credit details I was told to call Customer Services when my new SIM arrived through the post, as they needed to confirm the PAC update.

 

Except, I can't get through to customer services. I have a new o2 account, the PAC code has been registered with them. What do I do next? Am I ok to put the new SIM in my phone and will my old number port across automatically?

 

Thanks!

 

 

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MI5
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on ‎14-05-2020 12:19

on ‎14-05-2020 12:19

@Stanners 

Call on 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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on ‎14-05-2020 12:18

on ‎14-05-2020 12:18

Try any number here, the one ending 4005 is working best

Guide: Coronavirus Community Help and Support 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
  • 152087 Posts
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on ‎14-05-2020 12:19

on ‎14-05-2020 12:19

@Stanners 

Call on 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Stanners
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on ‎14-05-2020 14:43

on ‎14-05-2020 14:43

Many thanks for the replies - really helpful. I think I'm sorted slight_smile 

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