Pac code, been a week number not transferred

[Ultor]

On wednesday 1st of may i used the online form to use the PAC code i received from virgin media to transfer my number to my new O2 sim. It has been a week despite the form saying 2 business days and i am still waiting for my number to transfer. The next billing date for the virgin tariff is soon and i don't fancy having to pay another month now that i have my new phone.

[MI5 · Accepted solution]

@Ultor Unless you received a text confirming a transfer date, it didn't go through.

Either send the form again https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number or call customer service. http://www.o2.co.uk/contactus

[Bambino]

@Ultor  As it's been so long, you might want to speak to Virgin and ask them to issue you with a new PAC and go through the process again.

[MI5]

Your PAC is valid for 30 days so if you've had it less than that it will still work and a new one cannot be generated.

[jonsie]

I know from experience that porting a number from Virginmedia can prove difficult but if you haven't received any notification from O2 then you need to call them as your request has not reached the porting team. 

[Cellular_Data]

---

@jonsie wrote:

I know from experience that porting a number from Virginmedia can prove difficult but if you haven't received any notification from O2 then you need to call them as your request has not reached the porting team. 

---

I don't know how they are with PAC Codes but I would avoid them at all costs from personal experience.

They put a default on my credit report for not clearing the charges when i cancelled in a 14 day cooling down period.

I made them give me £50.00 I was obviously not happy about the situation which they did and their credit team removed it from my report.

[jonsie]

To be fair, O2 would have done the same!