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Pac code, been a week number not transferred
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on 08-05-2019 12:07
Solved! Go to Solution.

Re: Pac code, been a week number not transferred
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08-05-2019 12:10 - edited 08-05-2019 12:11
@Ultor Unless you received a text confirming a transfer date, it didn't go through.
Either send the form again https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number or call customer service. http://www.o2.co.uk/contactus
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Pac code, been a week number not transferred
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on 08-05-2019 12:21
@Ultor As it's been so long, you might want to speak to Virgin and ask them to issue you with a new PAC and go through the process again.
Re: Pac code, been a week number not transferred
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on 08-05-2019 12:30
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Pac code, been a week number not transferred
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on 08-05-2019 14:21
I know from experience that porting a number from Virginmedia can prove difficult but if you haven't received any notification from O2 then you need to call them as your request has not reached the porting team.
Re: Pac code, been a week number not transferred
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09-05-2019 11:39 - edited 09-05-2019 11:43
@jonsie wrote:I know from experience that porting a number from Virginmedia can prove difficult but if you haven't received any notification from O2 then you need to call them as your request has not reached the porting team.
I don't know how they are with PAC Codes but I would avoid them at all costs from personal experience.
They put a default on my credit report for not clearing the charges when i cancelled in a 14 day cooling down period.
I made them give me £50.00 I was obviously not happy about the situation which they did and their credit team removed it from my report.
Re: Pac code, been a week number not transferred
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on 09-05-2019 13:07
To be fair, O2 would have done the same!