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Level 1: Joiner
Posts: 1
Registered: ‎08-05-2019
Accepted Solution

Paid bill showing on credit file

[ Edited ]

Hi, I have payed my bill but it is still showing on my credit score

Posts: 97,100
Topics: 757
Registered: ‎14-01-2013

Re: test

[ Edited ]

Hi @kevinlongmore 


I expect your payments were well overdue. Sadly this will reflect on your credit score for some time. Although you could put a note of correction on your own credit score as soon as you are out of debt..

Edited to add: I note you have posted in the PAYG section? Are you actually on a contract?

*The Game Is On*

Level 69: Guiding Light
Posts: 16,533
Registered: ‎31-03-2010

Re: test

@kevinlongmore  This is not O2. This is a customer community. No one has access to anyone else's account. If you're having a problem with your credit score, you need to contact the credit referrals team. Here are the details:

Credit File Referrals Team
Suite P
Arlington Business Centre
LS11 0NE
Fax 0113 2025865


Posts: 114,164
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: test

@kevinlongmore If you were late paying the default will be justified and will stay on your credit file for 6 years.

It matters not (legally) that it's now been paid.

Only errors will be removed by O2 I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,212
Topics: 577
Solutions: 4,092
Registered: ‎04-01-2009

Re: test

O2 will correct any errors on your credit file although that could take months but if you have defaulted then legally, O2 have to show it on your credit file. If you need further advice then your local CAB can help.