PUK code issue

[IoniqLeon]

Hi

I got a second phone on my account for my wife, now we want to bring her number across from GIFFGAFF PAYG Sim I got the PUK CODE from giffgaff and tried to port it in but got the following email from BluePrism:

The request could not be completed, the following reason is given for the rejection:

Validation Exception: Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request.

Could it be my security code I got wrong or that her giffgaff sim card is in her name although I did change her giffgaff account details to my name.

Any help appropriated 

Thank you 

[MI5 · Accepted solution]

@IoniqLeon 

The security word can be reset in your MyO2 under your details. It is NOT your login password.

You also need a PAC from giffgaff, not a PUK.

Guide: What code do I need: PAC or PUK 

Guide: How to get your PAC [June 2021 Update] 

[IoniqLeon]

Thank you MI5 number now successfully ported although her data allowance is not on account yet but an guessing that will resolve overnight.

[MI5]

I would expect so too @IoniqLeon