Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cannot check data usage

Hi. For over a month I have been waiting for O2 to fix an issue where the data allowance/ data use is not displayed on the website. They keep telling me it's an issue with the website and they will fix it "next week". Has anyone else had this issue? ...

Resolved! £250

I purchased the new z flip 4 and waiting on £250 how long will it take please

Resolved! Apple Watch Airtime not working

I lost service a few days ago, all very random. Was supplied a new sim as O2 deemed it was a sim fault. Got it functioning and all up and running, apart from my 2 x Apple Watch airline plans will not add. I’ve tried resetting all devices; but every t...

Resolved! I was told by an advisor that If I pay of my device plan on o2 refresh , I can brake my 3 year air

So like us all in cost of living my contract is costing £60 more than can afford and want to go back to gifgaff. A was just checking if this is correct the advisor said that if I pay of my device plan on o2 refresh they would let me end my contract e...

Appalling customer service and no useful advice

I was issued a PAC code by Tesco Mobile (O2 based service) which I used to come to O2. The mobile reception was still bad (I thought my phone was defective initially) so I tried to leave O2 within 14 days. I managed to return the handset and have bee...

Resolved! claim my rewards

How do I claim my rewards dont want to save it

Device return and CCA cancellation

Morning all, I've decided to stay with o2 and subsequently upgraded my phone and took out a new plan for a watch. After about half a day I decided that Android wasn't for me so I contacted o2 on 202 a few days ago and they arranged for the handset to...

Unableto send texts

Hello, I have just changed from "pay as you go" to "pay monthly". The sim seems to work fine, I can make and recieve calls, and I can receive texts. But, I cannot send texts. I have followed as many guides as I can, and have just followed a complete ...

Resolved! Returned item not removed from the account

I ordered an upgrade for my husbands phone on my account on 21st Sept. On arrival the phone would not join the network despite a range of SIMs from working phones which worked on being returned to their original phones. Spoke to Technical people who ...

Resolved! O2 Won't Cancel Loan on a Returned Item

Hello all, I'm at my wit's end with an issue here so I'm hoping one of the account advisors on here can maybe help me. On 10 September, I purchased a Galaxy Watch 5 on a pay monthly contract from a O2 Manchester Market Street. After having an allergi...

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