Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Travel Bolt on

I have a virtual sim for travel in Turkey but still being charged £5 a day for data usage by O2 even though my data supplier is now Airlo. How do air stop the £5 a day charge as I can’t seem to remove the bolt on. We are here another 3 weeks so don’t...

Resolved! Over 72hrs without a successful SIM Swap

My wife's phone was lost on Thursday. We went in-store to get the phone blocked a few hours later, and request a replacement SIM to swap her number over. In-store rep said they would process the SIM swap for us first, before blocking the phone/accoun...

Resolved! Porting number

I have activated my new sim on Friday, but number not ported across from EE and now have 2 phone contracts live.What should I do?

VAT Invoice

I am having difficulty pursuading O2 to provide me with a VAT invoice for my monthly bill. VAT is shown on the PDF bill, but no VAT number is shown for O2 and the words "This is not a VAT invoice" is clearly printed on it. The VAT ammounts are also s...

Resolved! DRO - What happens next?

Hi, about to be entered into a DRO In the next week or two and have a couple of questions, j have tried to speak to Payment Management but they’re not interested. All I’m trying to figure out is when (if) I’ll be able to transfer my number over to an...

Unusual Charge

Hi I got an unusual charge in Sep2022 bill, that shows the followng: 31 Aug 22 04:30:00 idata.o2.co.uk IND 11310 66.277 This is under the data usage while abroad. While I am abroad, my roaming data is OFF. Then how can this happen ? RegardsBSPradhan

Unexpected Order Message

Have received the following text out of the blue. What do I do as can't get to speak to anyone at O2 and this is really making me worry. O2: Thanks for your order. Your SIM is on its way and will be with you in the next 1-3 days. To activate your SIM...

Resolved! O2 Contract System?

It’s Sunday 11:25pm and I’m now panicking unsure of what my outcome is since the page that I was one… being the final one in my Contract agreement where I was charged £30.00 for the iPhone 14 Pro Max… had left my bank. I even set up the direct debit,...

Resolved! Mobile data

I’ve just added money to my balance to pay for the 20 gb bundle and it says I’ve only got 2048mb left

Resolved! How to see received sms on bill

Hi, how can one see a received sms on the view bill function? The sms has been deleted from the phone and the recycle bin had been emptied. The sms was never replied to so there is no record on the bill as it only seems to contain sent messages. Woul...

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