Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Hi ....try to get assistance as my phone will not charge

can someone help my phone will not charge

Resolved! Disconnection during call

I have been happy with my service until recently, i have been getting poor quality sound and my phone disconnects after a short timevery irritatingCheryl

Resolved! Billing information not correct

Hello. I recently moved from virgin to 02 and the information about my bill charge is different to what I was quoted when I changed over , could someone contact me to discuss this please as your asking me to make a payment shortly. The data allowance...

Resolved! Billing

Hii sir...I need your assistance can you please call me on my number [Personal details removed] i wanna talk to you urgently . I will be very happy if you call me regards monika

Resolved! New O2 sim

Hello, I have my new O2 sim which is great. I can't get anywhere with keeping my old number. All I come across is SIM swap which I don't understand. I am worried by doing the SIM swap I will lose the chance to keep my old number from three.I really a...

Resolved! Phone awaiting stock

I placed an order last week to collect in store on 4th December, I have received an email to say it is no longer in stock and its saying it could take 3 weeks now online. The same phone but in a different colour is available to collect from another n...

Resolved! Phone bill

Hi I paid most of my bill have been trying to get hold of someone but no luck but I only owe £11 but don't get paid until 22nd is there any way they can get me back on

Resolved! Volt

Hey I wonder if you can help. For info I have been a virgin customer for ages. I was looking though my emails to see that I signed up for 12 months 12gb £8 a month this was around the end of October. Very soon after without me having to activate anyt...

Resolved! Changing bank details - including name on account

Can anyone help me please? I need to change the bank details for the direct debit. If i go online it only allows me to change the account number and sort code, and not the account name, but i need to change this as well. It says to "Contact Us" to do...

Resolved! Transferring number without losing monthly plan

I would like to transfer my number to a different provider but also keep my monthly plan on O2. Is there any way to do this and get a new number generated to the o2 monthly plan. I want to be able to transfer my son's number to the o2 plan. Please ad...

O2

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