Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! deposit refund help

Hi allI paid a large deposit three months ago and kept up with payments, the deposit amount is now showing on my bill which is great.I have requested a refund yesterday 03/01/23 which seems ok.My question is realistically when would I see this? and s...

Resolved! 03333216022 a genuine O2 number?

I was called from this number regarding an upgrade after requesting a PAC code. They asked for payment over the phone for an early upgrade. Is this legit?

Data not working on iPhone 13 Pro - Full Signal, can make calls and texts

Ive recently completed a sim swap after having my iPhone stolen,After a sim swap took over 72 hours I called O2 and they were able to activate my sim card - everything was working fine, then on 31st my ability to use Data just ended, I can still rece...

Resolved! New direct debit every month

I currently have 2 direct debits set up and active one for my device plan and one for airtime. Have just noticed that another 2 DD have been set up with my bank is it normal for new direct debits to be set up every month? I assumed that they would ju...

Resolved! Contract Term

Help please! I am currently in NZ for an extended stay. O2 have txtd me to tell me my minimum contract term has expired. However there is no link showing me where I can extend it, nor can I find one on their site, despite repeatedly looking. Their 20...

Resolved! Number hasn’t ported over

My old sim from a different provider has gone dead, but my number hasn’t ported over 臘‍help

How to claim free gift

My wife has just upgraded to a samsung s 22. We are trying to find out how to claim the Chromebook 4

Sim swap

Hi. Had a nightmare this week replacing my lost phone. Finally got new phone and replacement sim. Activated via Customer services yesterday morning. Still not activated I rang as its been over 24 hrs. They said 02 has a major technical issue and that...

Cut of phone

Hi I was told my phone would be reconnected until the 5th of jan when I get paid but it looks like I’ve been cut of , please can you reconnect me

Resolved! Reduce monthly bill

Hi, I desperately need to reduce my monthly bill plan asap

O2

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