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Posts: 84,107
Topics: 580
Solutions: 4,257
Registered: ‎04-01-2009

Re: PAYG first top up - Voucher? I never knew that!

I think your only option is to call customer service from your monthly contract mobile on 202 and choose the option to speak about another mobile number. They should be able to register the card against your P&G number. Maestro and some Amex cards don't work unfortunately.

Anonymous
Posts: 0

Re: PAYG first top up - Voucher? I never knew that!

@MI5 I will try the desktop version but it looks ok plus the app is ok for me
Anonymous
Posts: 0

Re: PAYG first top up - Voucher? I never knew that!

@MI5 I can confirm that both the app & desktop myo2 work fine for me
Anonymous
Posts: 0

Re: PAYG first top up - Voucher? I never knew that!

I'll try one more time . . .

 

From My O2 I select 'Pay and Go'

From products and services I select the only number I have (the new one) from 'Pay and Go'

As current balance is zero I click the @Anonymous up your mobile' button

I select web top up and a new window opens

Input my number, email and select a tenner

I input all my details for the card I use almost every day and . . . 

The bldy cat again!

 

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Anonymous
Posts: 0

Re: PAYG first top up - Voucher? I never knew that!

I think your only option is to call customer service from your monthly contract mobile on 202 and choose the option to speak about another mobile number.

 

Thanks, closed at the mo, I'll try tomorrow. It's a Visa Debit BTW.

Anonymous
Posts: 0

Re: PAYG first top up - Voucher? I never knew that!

Live Chat with an O2 Guru ! Insistant I need a voucher.

 

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I went through all this before so I gave up at this point

Anonymous
Posts: 0

Re: PAYG first top up - Voucher? I never knew that!

Live Chat really is painful.

I used it last night for something else and the agent spent 20 minutes trying to answer a question I hadn't asked.

Please CALL CS tomorrow or when convenient on 4445. If you can't get through call 0344 809 0202 from another mobile or landline.
Anonymous
Posts: 0

Re: PAYG first top up - Voucher? I never knew that!

Gaurav that paryicular name crops up a lot, I wonder if it's a generic name they use
Posts: 115,929
Topics: 571
Solutions: 15,941
Registered: ‎04-04-2012

Re: PAYG first top up - Voucher? I never knew that!

That was the guy that figured out my original sim was disabled.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Anonymous
Posts: 0

Re: PAYG first top up - Voucher? I never knew that!

What are the chances of that, 2 incorrect answers on 2 different queries