
on 01-09-2015 18:53
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on 01-09-2015 18:53
Hi there,
I'm wondering what details O2 would need for my contract?
I ordered a new phone in Pay Monthly tarrif and I couldn't understand the agent on the phone.
She was asking about my adress, name, number of order, and something about my passport. But I didn't understand what exactlly.
Could you please tell me what details they need from my passport?
Otherwise they will cancel my order... 😞
HELP
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01-09-2015 18:56 - edited 01-09-2015 18:57
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01-09-2015 18:56 - edited 01-09-2015 18:57
It sounds like an identity check (different to a credit check) as it is just to confirm you are who you say you are.
Your passport number would suffice.
Call them back with your order reference and they will sort you out http://www.o2.co.uk/contactus
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01-09-2015 18:56 - edited 01-09-2015 18:57
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01-09-2015 18:56 - edited 01-09-2015 18:57
It sounds like an identity check (different to a credit check) as it is just to confirm you are who you say you are.
Your passport number would suffice.
Call them back with your order reference and they will sort you out http://www.o2.co.uk/contactus
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-09-2015 18:59
Well, I'll call them tommorow one more time, because today it's too late... I hope so. Sometimes it's really hard to understand those agents...
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on 01-09-2015 19:04
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on 01-09-2015 19:04
Hi @Anonymous I thought they were still open till 9pm?
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on 01-09-2015 19:08
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on 01-09-2015 19:08
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on 01-09-2015 19:08
I thought that they're open to 7 p.m.
But hey, what else they would need? I mean what informations?
I want to be prepared before next chat...
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on 01-09-2015 19:18
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on 01-09-2015 19:18
Hi @Anonymous....Just remind them of your previous conversation (it should be on your file) have your passport to hand and give them the info they require...
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on 01-09-2015 19:26
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on 01-09-2015 19:26
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-09-2015 19:31
Ok, thank you.
I received an email. They wrote that I can contact with them between 9 am to 5 pm.
So I'll try tommorow.
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on 01-09-2015 19:40
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on 01-09-2015 19:40
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

