PAY MONTHLY CONTRACT

[Anonymous]

Hi there,

I'm wondering what details O2 would need for my contract?

I ordered a new phone in Pay Monthly tarrif and I couldn't understand the agent on the phone.

She was asking about my adress, name, number of order, and something about my passport. But I didn't understand what exactlly.

Could you please tell me what details they need from my passport?

Otherwise they will cancel my order... 😞

HELP

[MI5 · Accepted solution]

It sounds like an identity check (different to a credit check) as it is just to confirm you are who you say you are.
Your passport number would suffice.

Call them back with your order reference and they will sort you out http://www.o2.co.uk/contactus

[Anonymous]

Well, I'll call them tommorow one more time, because today it's too late... I hope so. Sometimes it's really hard to understand those agents...

[Cleoriff]

Hi @Anonymous I thought they were still open till 9pm?

[jonsie]

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@Cleoriff wrote:

Hi @Anonymous I thought they were still open till 9pm?

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They are....

[Anonymous]

I thought that they're open to 7 p.m.

But hey, what else they would need? I mean what informations?

I want to be prepared before next chat...

[Cleoriff]

Hi @Anonymous....Just remind them of your previous conversation (it should be on your file) have your passport to hand and give them the info they require...

[MI5]

Name, address, phone number, date of birth and a form of ID. (passport).

[Anonymous]

Ok, thank you.

I received an email. They wrote that I can contact with them between 9 am to 5 pm.

So I'll try tommorow.

[MI5]

I guess that's a different dept to regular cs then.