Hi,
I had my phone number transferred from Vodafone to O2 today. My problem is that my phone was already registered to My O2 and now when I log in, it says there is a problem and still refers to the old phone number.
I just did the online chat thing and the advisor told me that I have to create a new email address and register my transferred number to the new email address. This can't possibly be right can it?
First off, my credit and price plan are registered to the old number so I need to check these have been transferred to the new number as well.
Second, it makes absolutely no sense to have a random account with the old number on it hanging around in the system and what if O2 reassign the number? That would cause all kinds of issues.
Finally, I refuse to believe that the My O2 account cannot be assigned to a new number. That's ridiculous! I am not creating a new email address just to manage my O2 account. From a customer service perspective this is awful.
Please tell me this can be sorted out logically and sensibly?
Thanks
