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Overpayment

Kamal
Level 3: Thinker
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Hi,

I'm on a £20 sim only tariff. I have 17 months left.

Is it possible to make a overpayment on my account of £340 to cover the 17 months?

Thanks.
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Kamal
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Its sorted now. I spoke to live chat and they told me to make a payment on the myo2 app and my account will be in credit.

I found out this week that im being made redundant at work. So that's why I decided to make the payment now while I still have money in my bank account.

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Bambino
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@Kamal You would need to speak to customer service https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416 but why would you want to pay 17 months in advance when you don't need to?

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@Kamal 

Are you wanting to upgrade or cancel ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TallTrees
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@Kamal

 

Good advice ring customer service early



Good luck take care TallTrees

Edited because original post not relevant 




https://o2uk.co/O2FachttpCFB (o2 Facebook)
https://o2uk.co/O2CTW (o2 on Twitter)
https://o2uk.co/O2CIG (o2 on Instagram)
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MI5
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The only way an account would close is if the owner cancelled it.
Paying it off would not cancel unless requested to do so.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TallTrees
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That clears that up then for me. I thought that it would not be correct to get paid up front and withdraw service. So putting in full sum would work fine to pay your agreement.
Thanks @MI5



https://o2uk.co/O2FachttpCFB (o2 Facebook)
https://o2uk.co/O2CTW (o2 on Twitter)
https://o2uk.co/O2CIG (o2 on Instagram)
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Cleoriff
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Interesting to see they are now doing 18 month sim only plans. Must have changed recently as I have only ever seen the 30 day or 12 month plans. (I'm on the 12 month simo)

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MI5
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Yes I got 100gb for £20 on 18 months
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@MI5 wrote:
Yes I got 100gb for £20 on 18 months

Excellent deal. I'm due to change soon, though wont be looking at 100gb. lol

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MI5
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I need it for streaming Sky Sports when I'm not at home wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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