Overcharged!!!

[Anonymous]

I have been over charged for my phone bill for my iphone 5c this month. My bill is usually 28 pounds per month. I was shocked to recieve a text message telling me that my phone bill, due to come out on the 19th of september is 113 pounds. I almost died. I admit I bought some data as my wifi was down but I was expecting my bill to be no more than 50 pounds. I checked my o2 account and it says I have 2.45 GB of data whereas I am only supposed to have 500 MB. I never changed my monthly plan, all I bought was 1GB of extra data for 9 pounds and that is literally it so I don't understand why my data allowance has changed to 2.45GB, can anyone help? I really don't have the money at ALL to pay for it and it just simply can't be right.

[jonsie]

The data bolt on seems to have been carried over if there is 2.5GB available so it's been processed as a recurring bolt on which was my initial point. Yes maybe additional charges but this needs to be sorted by calling 202.

[Anonymous]

I have been billed and I no longer have a contract

[jonsie]

You phoned up and actually cancelled the contract? If you don't cancel your contract carries on monthly until you cancel.

[Cleoriff]

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@Anonymous wrote:

I have been billed and I no longer have a contract

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Yes...unless you cancel it will carry on as a 30 day rolling contract...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[MI5]

You must still have a contract or else they can't bill you.
Follow the advice here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...