Solved: Re: Overcharged

Camillamcnally · ‎19-04-2022

I switched over my sim from SKY to O2 On the 1st April 2022, yet I’ve been charged in April for the usage in March (it was no extras but just the cost of the monthly contract). Does anybody know why?

I also signed up for an £8 a month contract but my bill is always £8.78 a month?

MI5 · ‎19-04-2022

@Camillamcnally

You pay a month in advance and your first bill is always higher due to a day or so of pro rata payment to align your monthly billing date.

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.o2.co.uk/help/account-and-billing/y...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-04-2022

@Camillamcnally

You pay a month in advance and your first bill is always higher due to a day or so of pro rata payment to align your monthly billing date.

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.o2.co.uk/help/account-and-billing/y...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-04-2022

The increase to £8.78 will be due to the annual Retail Price Index (RPI) @Camillamcnally

https://www.o2.co.uk/prices

Veritas Numquam Perit

MI5 · ‎19-04-2022

25th March was cut off for this year's price increase so nothing at all relevant.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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