Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change my mobile number

Hello, can I please change my mobile number

Incorrect bill amount

Hi, I recently spent £400+ paying the remainder of the phone contract off, opting for a sim only monthly deal to keep the cost down. Since clearing, I paid one lots of my £16 monthly charge & have now been billed for the second month, which is coming...

Refund

Hi,so my account has since closed, and 02 owe me a refund of £10.98 as I paid to much on my final bill I was notified in February 2022. It is now April and I have still been trying to claim this refund amount back. I’ve called 02 customer service on ...

Resolved! My sim card never arrived

My sim card never turned up

Resolved! Device payment and living abroad

Hi I’m looking to chat to customer services about my device, payments and living abroad. Is there an email or instachat I can contact privately ?

Resolved! Roaming charges

I’m travelling to Cape Verde wondering what roaming zone it falls under

Resolved! Upgrade gone wrong

On Thursday 14th I paid off my device and chose to upgrade. On the upgrade page it emphatically stated that I could click and collect that day. Being away in Chester for a couple of days I chose to do so in that store. Not long after I placed the ord...

Resolved! Phone bill

Hi, I’m a little confused I’m on a sim only contract paying £10 a month and my monthly payments have gone up to £11.17 with no prior warning? It’s obviously not a massive increase but what’s the point in having a contract if you can just alter it. Ca...

Resolved! Where is my SIM card

I ordered my pay monthly SIM card on the 9th/10th April I had a email confirmation saying that I need to watch out for my sim in the post but it’s been over a week and I still haven’t had the SIM card can you please tell me what is going on I need a ...

Resolved! Is it ever possible to speak to a human from o2???😳

This company goes from bad to WORSE,I only want to speak to an actual person about putting a spend cap on a contract sim, AND for the fourth day in a row the "advisors are all busy" REALLY??

O2

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