Overcharged in error

[Jason75]

I returned a mobile broadband dongle within 14 days after cancelling the contract .

Was charged a full months after the contract wasn't cancelled by o2 . As o2 returns failed to mark my item as returned , I've since paid the bill in full .
O2 state the over payment will come back as a bill credit on my next bill , they also haven't refunded the £15.99 upfront payment I made at the time I purchased the dongle .
Where do I stand ?

[Anonymous]

@Jason75 I don't think upfront costs get refunded. 

You could complain if you wish 

https://www.o2.co.uk/how-to-complain

[adamtemp64 · Accepted solution]

Full refund policy explained here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy if you paid upfront for the device this will be refunded 

Did you get proof of posting as that will reinforce your claim 

[MI5]

You need to chase up the return and refund with customer services as there is nothing we can do to help it along on here unfortunately
http://www.o2.co.uk/contactus

[Jason75]

Yes they have been shown proof of posting ,they have told me the dongle was received 11/7/17 the day after I posted it back .

[adamtemp64]

Then all should be ok and refunded 

[MI5]

Just need to wait for the computer systems to catch up with each other.

[MercedesS]

Hello @Jason75,

Please let us know how it goes in case we need to help you further 

Thanks, @MI5, @adamtemp64 and @Anonymous for all the help