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Overcharged in error

Jason75
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I returned a mobile broadband dongle within 14 days after cancelling the contract .

Was charged a full months after the contract wasn't cancelled by o2 . As o2 returns failed to mark my item as returned , I've since paid the bill in full .
O2 state the over payment will come back as a bill credit on my next bill , they also haven't refunded the £15.99 upfront payment I made at the time I purchased the dongle .
Where do I stand ?
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adamtemp64
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Full refund policy explained here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy if you paid upfront for the device this will be refunded 

 

Did you get proof of posting as that will reinforce your claim 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable

@Jason75 I don't think upfront costs get refunded. 

 

You could complain if you wish 

 

https://www.o2.co.uk/how-to-complain

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adamtemp64
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Full refund policy explained here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy if you paid upfront for the device this will be refunded 

 

Did you get proof of posting as that will reinforce your claim 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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You need to chase up the return and refund with customer services as there is nothing we can do to help it along on here unfortunately
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Jason75
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Yes they have been shown proof of posting ,they have told me the dongle was received 11/7/17 the day after I posted it back .
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adamtemp64
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Then all should be ok and refunded 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
Level 94: Supreme
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Just need to wait for the computer systems to catch up with each other.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MercedesS
Former Staff
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Hello @Jason75,

Please let us know how it goes in case we need to help you further Thanks!

 

Thanks, @MI5@adamtemp64 and @Anonymous for all the help heart

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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