Over a week with no update!

[Greavesy]

I made an order over a week ago for a SIM only plan and a watch. It has no been over a week with 0 updates on my order. Customer support even says the order hasn’t even been processed through the system yet, and I’m still waiting for my SIM to be activated and for my watch delivery.

This is beginning to take the …. And I’m losing my patience.

How can I speak to someone higher up?

[MI5]

@Greavesy 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks