Outstanding bill

[Shanicejones]

I have an outstanding bill but can't pay to the 20th can you put my bill on hold to then please

[MI5]

@Shanicejones 

You'll need to call payment management Guide: Coronavirus Community Help and Support 

[Marsh]

Same as me I couldn't pay this month's bill due to furloughs but ii can bring it up to date on 29th may but need all my services restored in the meantime

[jonsie]

Your phone will still get restricted automatically as no one has the relative skill to override the system. You will need to call again to be reconnected

If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[Shanicejones]

I done that but they just keep hanging up im not getting anywhere

[MI5]

@Shanicejones 

Keep trying.

Best to try around 8.00am