on 25-08-2015 12:35
I was getting a new PAYG mobile and it takes a different sized SIM, a nano, so thought I would order a replaced for my fixed full sized SIM. Did this on-line and my details were taken - no SIM arrived
Now got the mobile, so tried again using 'live chat'. They took my details - no SIM arrived (
I went into an O2 store. Sorry we've run out of PAYG SIM's, go to another store (miles away) or order on-line - grrrr ((
I was forced to get a SIM from another provider, as I was going on holiday, as I live out in the sticks and my closest town doesn't have an O2 store.
Even today I tried to use live chat but all agents are busy, try later
Why is it I could easily get a SIM from another provider but O2 has so much difficulty?
Can I get a refund on my PAYG balance, as O2 doesn't want to give me a replacement SIM?
on 25-08-2015 12:52
When it arrives, do a sim swap here to transfer your details across
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
25-08-2015 16:50 - edited 25-08-2015 16:51
So the phone you got was sim free?