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Anonymous
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Ordering a replacement SIM

I was getting a new PAYG mobile and it takes a different sized SIM, a nano, so thought I would order a replaced for my fixed full sized SIM. Did this on-line and my details were taken - no SIM arrived Smiley Sad

 

Now got the mobile, so tried again using 'live chat'. They took my details - no SIM arrived Smiley Sad(

 

I went into an O2 store. Sorry we've run out of PAYG SIM's, go to another store (miles away) or order on-line - grrrr Smiley Sad((

 

I was forced to get a SIM from another provider, as I was going on holiday, as I live out in the sticks and my closest town doesn't have an O2 store.

 

Even today I tried to use live chat but all agents are busy, try later Smiley Sad

 

Why is it I could easily get a SIM from another provider but O2 has so much difficulty?

Can I get a refund on my PAYG balance, as O2 doesn't want to give me a replacement SIM?

 

 

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Anonymous
Posts: 0

Re: Ordering a replacement SIM

[ Edited ]
Payg balances are non refundable

http://www.o2.co.uk/how-to-complain
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Posts: 104,342
Topics: 552
Solutions: 13,493
Registered: ‎04-04-2012

Re: Ordering a replacement SIM

Did you order one from here https://www.o2.co.uk/freesim/
When it arrives, do a sim swap here to transfer your details across
http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Ordering a replacement SIM

[ Edited ]