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Ordering a replacement SIM

Anonymous
Not applicable

I was getting a new PAYG mobile and it takes a different sized SIM, a nano, so thought I would order a replaced for my fixed full sized SIM. Did this on-line and my details were taken - no SIM arrived 😞

 

Now got the mobile, so tried again using 'live chat'. They took my details - no SIM arrived :((

 

I went into an O2 store. Sorry we've run out of PAYG SIM's, go to another store (miles away) or order on-line - grrrr :(((

 

I was forced to get a SIM from another provider, as I was going on holiday, as I live out in the sticks and my closest town doesn't have an O2 store.

 

Even today I tried to use live chat but all agents are busy, try later 😞

 

Why is it I could easily get a SIM from another provider but O2 has so much difficulty?

Can I get a refund on my PAYG balance, as O2 doesn't want to give me a replacement SIM?

 

 

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Anonymous
Not applicable
Payg balances are non refundable

http://www.o2.co.uk/how-to-complain
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MI5
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Did you order one from here https://www.o2.co.uk/freesim/
When it arrives, do a sim swap here to transfer your details across
http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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