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Ordered something I have not received email

Rk28
Level 1: Joiner
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Hi I had placed an order for AirPods and the payment went through, however when I went to check to see the direct debit dates to set up I can’t find the items on my account and I have received no email for the documents either. What do I do? 

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madasaf1sh
Level 78: King of Kings
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@Rk28 

 

You will mneed to contact o2 sales on 0800 081 0255 and they can check and advise you.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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