Ordered phone, no info on delivery etc

[Anonymous]

I ordered a phone from O2, I have an order number but no other details like when I can expect delivery, when I can expect it to be dispatched etc.

How long should I expect to wait?

All I have is 

"Thanks for placing your order.

Your order number is: order number"

[jonsie]

I'm afraid we have seen it so many times. People order phones given the information on the website and even by advisers only to have to wait days and sometimes weeks for delivery.

[Anonymous]

As the OP is not at the stage yet hopefully of being told the handset is out of stock ,lets hope they return to update their thread stating all is ok and it's on it's way.

Positive thoughts.

[MI5]

Just like you Bob.
I hope so but I'm more of a realist!
Why no tracking number yet?

[Anonymous]

No update from the OP yet so they may be in the middle of finding out.

It's my nature to be positive. Can't help it.

[Anonymous]

O2 seriously need to sort their site out if it says in stock it should be end of I would say if it's not it borders on false advertising

[aldaweb]

My take is that if it says it's in stock then it should be in the inventory until marked as sold, otherwise if I'd ordered it and subsequently found it was out of stock I would cancel straight away  and go to a store to buy it instead.

As it is failing to provide the advertised service/goods surely any extraneous expence should be claimable too.

[Cleoriff]

Honestly? I don't think O2 are being very fair about this. There have been a number of people claiming they have ordered online....only to find it was never in stock. Some have had payment taken as well...

Terrible marketing strategy for customers...but pretty good, albeit immoral, for O2