Ordered phone, no info on delivery etc

[Anonymous]

I ordered a phone from O2, I have an order number but no other details like when I can expect delivery, when I can expect it to be dispatched etc.

How long should I expect to wait?

All I have is 

"Thanks for placing your order.

Your order number is: order number"

[Anonymous]

Hi

Depends on stock levels and working days for delivery. Ie not weekends.

You can track it when they send you that info. Check any spam folders.

If you want further info perhaps call O2 customer services.

http://www.o2.co.uk/contactus

Edit to add link http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

[Anonymous]

Thank you, so this is normal?

I was just worried the order was in limbo or something.

[Anonymous]

Hi

I'm sure things will be fine for you.

However if you are wanting official clarification give them a bell.

Which phone did you order ?

Upgrade or Payg ?

[jonsie]

Check with customer service to make sure the phone is in stock.

[Cleoriff]

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@jonsie wrote:

Check with customer service to make sure the phone is in stock.

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Yes...I was about to say the same @jonsie  We have read a couple of posts recently where online orders have been placed and then the customer is left waiting. At least if they phone customer service they will have a clearer idea

[Anonymous]

They now say if you order by 10pm it's next day delivery probably Monday to Friday only but I would call customer services to check

[MI5]

Yes assuming the phone is in stock......

[Anonymous]

Yes of course doesn't it say on the website whether it's in stock I'm sure it did the last time I looked

[MI5]

It does but it's not be believed from what we've heard on here recently...