I have upgraded my contract today to the iPhone 15 pro max. After processing the order I noticed the storage capacity had been changed from 1TB to the 256GB model which isn’t what I wanted. The advisor in store said they couldn’t do anything since I did the upgrade on my app and to call 202, which is understandable. So I did just that not even 5 minutes after placing the incorrect order. The advisor on the phone told me since I had signed the contract, there was absolutely nothing I could do about it, I would have to set up a new line if I wanted the 1TB model which infuriated me as it would be £272 I wasted in one go clearing my balance on my current device and then £85 a month for a phone contract I wouldn’t use as it’s the incorrect model. I was then interrupted by the advisor and rudely and abruptly told that I would be wasting my time if I called back up. After returning to the store I went into before placing the order, another advisor mentioned of a 14 day “change your mind period” to which I could return the phone.
What are my options? Can I refuse to take the phone delivery and request the correct model that I tried to order to be sent to me. Or do I take the delivery in and return it to an o2 store and do it that way?
I will be calling back up to raise a complaint against the advisor from my phone call and regarding the fact that this issue has arisen in the first place.
thanks for any replies, I’m really frustrated and starting to stress incase I get stuck with the incorrect device.
