Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Top-Up Problem

Hello, I am travelling in Turkey, I have a balance top-up code but I can't top-up, can you help me? Things like 4444 and *111*# unfortunately do not work, how can I upload the top-up code I have?

Unknown charges on current bill

There is £85 of charges I need to speak to someone about

Resolved! How do you get a fraud update

My account was hacked in August. One direct debit was taken and a new phone was sent to my house, which the fraudsters twice tried to collect. On reporting it, O2 were very helpful and did cancel all future direct debits. But 4 months on I still have...

Cant pay my bill

I was switched from virgin media to 02, it was all working fine then I got cut off, I have been trying to phone all week and been trying to talk to an advisor online but nothing is helping at all, does anyone know what I can do? Obvs I could phone fr...

Down grade or cancel

I have been trying to contact an agent to discuss my contract

Resolved! Multisave in contracts activated same day

Hello. I got two contracts with o2 (through different third party offers, but they took me to the actual o2 page, so no issue there). If I signed up for both contracts on the same day, but the confirmation for each was hours apart only, is there a wa...

Billing not working

I am trying to get to my bill so I can expense it for work, but I cannot access it - is there something wrong with the billing portal?

Device plan

Hi I'm just wondering how come my device plan is saying overdue when it was paid today

Fraudulent call

I was charged over £700.00 for a supposedly almost 5 hours call apparently to Tunisia or Brazil depending on which O2 supervisor I spoke to. The call was 100% not made from my phone as we know no one in either country. I have spent hours on the phone...

No internet connection

I have two contracts and both the internet connection is very bad

O2

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