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Ivaylovag
Level 1: Joiner
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Hello! I was ordered online from O2 an iPhone and Pay monthly Sim card at the beginning of January. I made Upfront cost of 800 pounds. I have received a 2years contract  and a document regarding credit information. On the 5th January you send me an email about receiving my order, but 2 days after I realised that my Bank holder is cancelled my transaction because Telefonicau didn't complete the transaction. I want to ask what should I do next? 

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MI5
Level 94: Supreme
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Registered:

@Ivaylovag 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127037 Posts
  • 614 Topics
  • 21919 Solutions
Registered:

@Ivaylovag 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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