Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! cancel delivery close account

I what top cancel delivery of a sim that I ordered and close my account

Resolved! Sim porting

It's been a week and my old number still not ported

Resolved! Upgrade

Can I upgrade my watch for a phone

Resolved! Apple Watch charging

Hi, I’ve just got the new Apple Watch Series 7 and I’ve been having problems with charging, the fast charger provided doesn’t work, and a normal charger only charged it 3 % and then it stops, I’ve bought 3 different chargers and all do the same, is t...

Resolved! Non-existent customer service

Am I alone in not being able to get a customer service agent on the phone or to respond to any messages? O2 have to have the most inaccessible customer service I’ve ever encountered.

Unable to send texts, or make a call from lanzarote , cant even get I. Touch with o2

Hi please help pulling hair out in in lanzarote I cant send texts or make calls. Iv tryedringing and texting o2 ( just get a message saying calls are restricted on my phone). Iv got a £0 spend cap so thinking it must’ve that but i have to call to hav...

Resolved! 24 Month Contract is over - what do I do?

Hey Guys,I got my phone through mobilephonesdirect.com & my 24 month contract is now over. I would like to completely stop paying for this current phone I have and use mobilephonesdirect.com again to get a newer phone on o2 with the current number I ...

Resolved! Keep my number form still down?

I've been trying to keep my old number most of this week. The form has been down since at least Nov 17th (first day I tried to use it after receiving new pay monthly SIM), I really don't understand how it can take this long to get basic website funct...

Resolved! Charges Abroad

Hi I’m abroad, now on day 36 of a supposed 63 day unlimited data package that I signed up for in order to get abroad. As far as I’m aware I was NOT limited to 25gb but now it seems, from texts I’m getting, whilst abroad I’m going to be restricted to ...

Resolved! 5g sim card

Does anyone know how to get a 5g sim card from o2? I recently bought an unlocked 5g S21 but only have my 4g pay monthly sim, would I have to change my plan to get 5g or is it just a simple sim swap?

O2

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