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Order sent to wrong address

Sugarpuff33
Level 1: Joiner
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Registered:

Hi i received a phone call on 19th and have order 2 pay monthly sim cards.my card used for id amd credit check is registered to an old address where the building is actually demolished now the lady from o2 who i spoke with said she would amend my delivery address so it comes to my address nut she's actually not done this so i cant get my sim cards as the old address has been demolished so i dont know what to do now and i cant seem to reach anyone at o2 customer service

 

 

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Cleoriff
Level 94: Supreme
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@Sugarpuff33 

They are closed now but contact O2.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Veritas Numquam Perit

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Bambino
Level 78: King of Kings
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@Sugarpuff33 I will tag one of the very capable O2 online account advisors who will see this in the morning and reach out to you by private message.

@O2Lisa can you please assist?

I DO NOT WORK FOR O2



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O2Lisa
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Registered:

Morning all, thanks for the tag @Bambino slight_smile

@Sugarpuff33 I'll message you privately and look in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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