Order accepted?

[Matthew1981]

I recently placed an order for a Surface X Pro and paid the initial £20.00 upfront payment.

I was told in an email the following:

"Thanks for your order - it's now full steam ahead at our end.

We'll process your order as quick as we can, so it will be in your hands
before you know it. And if you're itching for updates (which we're sure
you are), keep an eye on your inbox for news of its progress and
delivery."

This was 5 days ago and I've yet to receive an update or the device. I received the contract agreement which was signed by O2 stating the terms and amount payable over the contract and as said the upfront payment has been taken from my bank.

I suffer from Asperger's so talking on phone is difficult for me, but I do require someone from O2 to look into this for me, how can I go about this in writing?

Regards

[MI5]

I'll ask if @O2Waqas can help?

[Matthew1981]

Thanks, any help appreciated.

[O2Waqas · Accepted solution]

Thank you for the tag @MI5 

@Matthew1981 Apologies for the inconvenience caused with the delayed order, I will send you a private message so we can look in to this further for you 

Thanks 

[MI5]

Thanks @O2Waqas 

[Williamslee]

I am having the same problem with my order