Hi,
I've been with O2 since BT Cellnet days and I'm trying to place an order for a second phone for my son who starts secondary school soon.
I placed the order last Tuesday (4th July) and it was referred to the credit check team. The email I received said i would get a reply within 24 hours but I haven't yet received anything. I contacted the O2 Web Chat team on Monday who apparently escalated the order and said it would be resolved within 24 hours but I still have nothing. I contacted the Web chat team earlier today who then told me to call 202 - but i've now been on hold over 30 minutes.
Is there anyone here that can help me get to the bottom of this?
Thanks
James
