Phone upgrade

[Markstatham]

Hi all recently updated my phone and received today but asked to keep my old number which was still with 02 but have had a message with a new phone number saying I had not set a spend cap and received a new sim card. Does this mean they have not kept my number any information would help. Thanks 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202