Online upgrade constantly fails

[sjp3]

My partner did their upgrade through the same link fine (it's a SIM only) but when I try, I get this "Something went wrong, but don’t worry, we can still help you with your order. Chat to us online, or call us on 202, free from your O2 phone, or 0344 809 0202, Mon-Sat 8am-8pm and Sun 8am-6pm".

O2 are incredibly unhelpful on the phone and waste time trying to sell me a new phone and/or more expensive plan. I just want this tariff that's available openly online with minimal fuss to combat recent RPI increases. It is painful trying to do this with them and the error is so generic I don't know why it doesn't work or how to stop it in future. They don't seem to want to help either. I can get into the online account fine, no reason this shouldn't work. 

[Cleoriff · Accepted solution]

@sjp3 

As this is an account/sales issue you need to contact O2 again.

You should contact the sales team as they can help you with that –  Call them on 0800 081 0255 OR message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[gmarkj]

Try clearing cache and cookies before logging in again @sjp3 

If it still doesn't work you can also try using incognito mode, or another browser.

Finally it's back to customer services, who you can try contacting using social media:

 Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[Breanna]

Were you able to get the upgrade worked out @sjp3?