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Ib
Level 1: Joiner
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I have ordered a phone online on Friday and not had any confirmation yet of my order being processed. How long does this usually take?
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Anonymous
Not applicable

Hi @Ib if you haven’t had a dispatch email then the phone you have chosen may not be in stock. Call customer service to check 

 

https://www.o2.co.uk/contactus

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Anonymous
Not applicable

Hi @Ib if you haven’t had a dispatch email then the phone you have chosen may not be in stock. Call customer service to check 

 

https://www.o2.co.uk/contactus

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MI5
Level 94: Supreme
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Did you open all the links in the email you received?
Until you do this and confirm as the email requests your order will not progress.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Ib
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I have opened then all and double checked them now so hopefully it will progress thanks. I may also ring customer service just to try and chase this up thanks
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Ib
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Thanks for the reply I will give that a go
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Anonymous
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Good luck @Ib

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Ib
Level 1: Joiner
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Well rang up o2 and they said that my credit deal hasn’t gone through and I wasn’t given credit so it has been cancelled yet when I log in again it says about it still being reviewed and I can download the confirmation. Also the £20 charge is still pending on my account has anyone had this problem? My wife has just ordered another one with her account details am just unsure of what’s going on.
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MI5
Level 94: Supreme
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Registered:
If you have failed the credit check they will just cancel the order.
Your myo2 online usually takes 24 to 48 hours to update.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 8
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