This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Re: Cancelling my contract

Go to solution
CJ
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎21-08-2018 21:04

on ‎21-08-2018 21:04

I have a monthly contract with money left to pay on my device. I want to pay off the remaining device cost and cancel the airtime.

 

Can I cancel the airtime or is it tied into the full contract period (24 months). I have a few months left on my contract.

 

Thanks in advance.

Message 1 of 5
1,291 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
Cleoriff
Level 94: Supreme
  • 131871 Posts
  • 840 Topics
  • 7619 Solutions
Registered:

on ‎21-08-2018 21:10

on ‎21-08-2018 21:10

Hi @CJ

A guide to Refresh here https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

You pay off the device first then give 30 days notice to cancel the airtime

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 5
1,286 Views
0 Kudos
4 REPLIES 4

Go to solution
Cleoriff
Level 94: Supreme
  • 131871 Posts
  • 840 Topics
  • 7619 Solutions
Registered:

on ‎21-08-2018 21:10

on ‎21-08-2018 21:10

Hi @CJ

A guide to Refresh here https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

You pay off the device first then give 30 days notice to cancel the airtime

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
1,287 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Cleoriff
  • 153632 Posts
  • 654 Topics
  • 29320 Solutions
Registered:

on ‎21-08-2018 21:18

on ‎21-08-2018 21:18

The airtime is free to cancel once the device is paid for.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
1,275 Views
0 Kudos

Go to solution
CJ
Level 1: Joiner
In response to Cleoriff
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎21-08-2018 21:21

on ‎21-08-2018 21:21

Thanks. Just a few more q's

 

How to do I cancel my airtime?

 

Can I still use my airtime for the 30 days notice period?

 

What are the times for live chat?

Message 4 of 5
1,273 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to CJ
  • 153632 Posts
  • 654 Topics
  • 29320 Solutions
Registered:

on ‎21-08-2018 21:54

on ‎21-08-2018 21:54

Live chat is 7am to 11pm.
Yes you can still use your allowances for the last month and you need to call customer service to give the 30 days notice.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
1,229 Views
0 Kudos
Top Kudoed Authors
View All
Top