Cancelling my contract

[CJ]

I have a monthly contract with money left to pay on my device. I want to pay off the remaining device cost and cancel the airtime.

Can I cancel the airtime or is it tied into the full contract period (24 months). I have a few months left on my contract.

Thanks in advance.

[Cleoriff · Accepted solution]

Hi @CJ

A guide to Refresh here https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

You pay off the device first then give 30 days notice to cancel the airtime

[MI5]

The airtime is free to cancel once the device is paid for.

[CJ]

Thanks. Just a few more q's

How to do I cancel my airtime?

Can I still use my airtime for the 30 days notice period?

What are the times for live chat?

[MI5]

Live chat is 7am to 11pm.
Yes you can still use your allowances for the last month and you need to call customer service to give the 30 days notice.