on 25-07-2024 20:09
I moved from PAYG to monthly contract (esim) in June. At the time I filled in onlin form for moving from PAYG to monthly and requested I keep my old number.
I was away for a month and since I've been back, my old number is now not recognised. I have rang 02 twice and have provided necessary info and my old sim serial no etc and my number has still not migrated across - when I ask why I don't get an answer and it's very frustrating despite being told it is a simple task. Any one have any ideas? I can't face ringing again for them to fill ANOTHER form in!
on 25-07-2024 21:18
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Guide: How to find help & contact O2
Guide: Migration & porting into O2
on 25-07-2024 21:18
The process that should happen is near the foot of the guid Guide: How to get your PAC [June 2021 Update]
Have you checked for the new eSIM in that section of your MyO2, @Arl1?
Quickest way to resolve this now you are back in the UK is to take phone and some valid Photo ID and visit an O2 Shop.
Good luck!
on 30-07-2024 17:36
Still not sorted and I will keep ringing every day if I have to...no-one can give me a straight answer. Yesterday, the adviser said he was making my old PAYG number active and to leave it for 4 hours... still nothing. I'm close to giving up
on 30-07-2024 18:48
on 30-07-2024 18:48
Message them on Social Media, @Arl1 - the quality of service (once you have got their attention!) is far better than that available from the Call Centers:
Facebook https://o2uk.co/O2CFB) ,
Twitter (X) (https://o2uk.co/O2CTW)
or Instagram (https://o2uk.co/O2CIG)