Migrating phone number

[Toby778186]

I got a new SIM as I moved from PAYG to Pay Monthly. I had to put in the new SIM as I went on holiday and I was not instructed to do anything to transfer the number.

I have called customer support countless times with no avail, used the form to migrate the number 3 times to no avail.

I need the old number for work purposes and I have missed many work calls and meetings due to this problem. I’m on a 24 month contract so I am tied down and can’t switch providers.

Can anyone help?

[Bambino]

@Toby778186 We are all customers and can't help with account issues. Did you take a look at this guide?: 

Migration & porting into O2 - O2 Community

If that doesn't help you'll have to persevere with CS: How to find help & contact O2: A Guide - O2 Community