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O2 switch up when pre ordering

Benlfc
Level 7: Part Timer
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how does switch up in a store work for a pre order? If I was to go in store on Friday to pre order the new iPhone would I be expected to hand over my current phone then or do I keep this until my new phone arrives in the store for collection on launch day or whatever day it will be?

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madasaf1sh
Level 77: Grand Master
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@Benlfc 

 

You are expected to pay a deposit of £50 on Friday (after 1pm) in store and then on the day you do the switch up,(when the phone arrives)  they do the checks on your handset and complete the switchup... 

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Benlfc
Level 7: Part Timer
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@madasaf1sh thanks for the reply. So you don't actually do anything in terms of the contract until the phone arrives you just simply order the phone into store by paying a £50 deposit and then the contract is processed when the phone arrives?

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madasaf1sh
Level 77: Grand Master
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No you don't do anything until the phone arrives, apart from paying the £50 @Benlfc 

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 4
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