O2 switch up returns

[Will04]

Hi,

I recently switched up to a new device but wanting to return it. I was told by a few people on live chat and 202 that I would be able to return my new device and switch up straight away. I just called them again as i missed their call and now they are saying it's a 90 day waiting period. Has anyone had a similar experience?

[MI5]

@Will04 

You have 14 days to return it or change it 

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

[Will04]

@MI5 

Thanks for your reply. So I would like to return my new switch up device and then switch up again straight away was told this would be OK as I'm still in the 14 day window.

[MI5]

Yes you can @Will04 

Best done in store for switch ups.

[Will04]

@MI5 

Weird I've been getting told different on 202 and live chat. Just called 202 again and they have told me its a 90 day waiting period for a new switch up.

[MI5]

@Will04 

But you're not doing a new switch up.

You're cancelling it which resets you back to where you were before the switch up.

[Will04]

@MI5 

That's what I said. I essentially switched up to a new device don't like it and want to return back to my original device and start a new switch up from there.

[MI5]

Like I said @Will04 

You should get more sense if you go in store.

[Will04]

@MI5 

Did my switch up online which is the only problem.

[MI5]

@Will04 

I see..... Never a good idea.

You'll just have to keep calling until you get a sensible person to help you or try messaging the UK based social media teams.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)