O2 store worker used PAC code instead of migrating my number

[ConorCT]

Went into the store on Sunday explained that I wanted to get a pay monthly SIM but keep my old O2 pay as you go number, went through the process but was made to enter a pac code and start a pac transfer even though my old SIM is with O2 told to wait 24 hours for transfer, Tuesday morning both Sims lose all connection and haven't returned since, every time I call customer support all I get is "it's in process 24 hours and it will happen guaranteed" I cannot afford to lose this number, it has everything connected to it.

[Cleoriff]

@ConorCT 

Your best bet is to contact O2 on social media. They are UK based and have a better reputation than CS on phones.

Message -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Guide: How to find help & contact O2 

Guide: Migration & porting into O2 

[ConorCT]

I have already sent them a message on twitter no reply so far, I also went back into the store yesterday and spoke to the manager who said a woman had the same issue and did it with the same worker, but even in store the CS that he spoke with also just said wait 24 hours.

[Cleoriff]

@ConorCT 

You have to keep nudging them on social media.

Believe me, Customer service (via phone) are very keen on saying 'Give it a few days'.

It's a ploy to get you off the phone.

The social media team appear to be far more efficient in our opinion.

[ConorCT]

Il keep at it, I just wanted to know if anyone had any experience with this, I really don't want this misused PAC transfer to mess up my number, I really can't afford to lose it.

[ConorCT]

 After talking to support on twitter it seems that I have very much just been told to chase my own tail for a week, and am now in the process of waiting another week with no phone access for these problems to be resolved. This is utterly disgusting.

[ConorCT]

More responses today when I asked if they had any kind of timeframe for the issues at all and was just told "No but we'll update you." I can't even access the MyO2 app on my phone because it requires me to get a code from a text message, I am beyond tired at this point.

[ConorCT]

Went back into the store today to try and push for some more, they tried what they could but eventually got support to give me a date "5-10 working days, the latest it should be is the 31st of October." so I have to manage 3 weeks with no number or 2FA access, and not even a whiff of compensation for something I have already paid for, absolutely absurd.

[Enlli]

Hate to say this but support saying 5 to 10 days is a stock answer. 

Best of Luck

[ConorCT]

I had guessed as much, but I really can't do anything to push it any further, the 'transfer' is in progress and it's not like I can up and leave, then I'd just lose my number.