O2 sim via Virgin Media only half data available

[Hagus72]

Hi,

I have just taken out a new Virgin Media package deal which included an O2 sim. This sim should of had 10gb of data per month, however it has just renewed on the O2 app and there is only 5gb of data available for this motnh.

Is this an O2 issue or a Virgin Media issue?

[madasaf1sh · Accepted solution]

@Hagus72 

It will changed to 10Gb after 14 days as per the terms of the Volt packages and once you have passed the 14 day change of mind for VM

Also it will show as a bolton in Myo2

There is a volt Masterthread Introducing Volt – the new supercharged service from Virgin Media O2 

[Hagus72]

Thanks @madasaf1sh for the speedy response

[Hagus72]

Hi @madasaf1sh 

I am still not seeing my double data in my o2 account? This is not listed as a bolt on either. Still only showing as 5gb not 10gb

[madasaf1sh]

@Hagus72 

Does it show as 10Gb in your Total Allowance 

Mine is a 3GB Contract

[Hagus72]

hi @madasaf1sh 

No mate just 5gb

[Hagus72]

Hi

Data has just refreshed (again) and still no double data? Any ideas? Not there as a bolt on either? 

[Hagus72]

I also popped into the o2 shop near work last week. They said leave it until the data refreshes and then one day after that it will be there..........surprise surprise it is not 🙄